Privacy Policy

Efficus Software Pty Ltd ("Efficus", "we", "us" or "our") is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following personal information when you interact with our website, portal or software:

• Account details — your name, email address and company name when you create an Efficus account, request a trial licence, or purchase a licence.
• Contact enquiries — your name, email address and the contents of your message when you submit our contact form or email us.
• Mailing list — your email address when you subscribe to updates on new releases.
• Licensing and usage data — information required to issue, validate and manage software licences, such as licence activations and version information.
• Website analytics — anonymised usage data collected via Google Analytics, such as pages visited, approximate location, device and browser type.

How we use your information

We collect and use personal information to:

• create and administer your Efficus account and software licences;
• provide customer and technical support;
• respond to enquiries you send us;
• send product updates and release announcements you have subscribed to;
• improve our website, products and services; and
• comply with our legal obligations.

We do not sell or rent your personal information to third parties.

Third-party services

Our website and portal use a small number of third-party services that may process limited data on our behalf:

• Google Analytics — website usage statistics. You can opt out using the Google Analytics opt-out browser add-on.
• Cloudflare Turnstile — spam and bot protection on our forms.
• YouTube — embedded tutorial videos, which are loaded from YouTube when you view pages containing them.

These providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies

Our website uses cookies and similar technologies for analytics and to support security features such as Turnstile. You can disable cookies in your browser settings, though some parts of the site may not function as intended.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is stored on secure systems with access limited to those who need it to provide our services.

Email communications

If you subscribe to our mailing list, you can unsubscribe at any time using the link in any email we send, or by contacting us directly.

Access and correction

You may request access to, or correction of, the personal information we hold about you at any time by contacting us at admin@efficussoftware.com. We will respond within a reasonable period.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date of the most recent update shown above.

Contact us

Efficus Software Pty Ltd
Email: admin@efficussoftware.com